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Case

Deca | Dexco

Deca | Dexco

Deca | Dexco

Discovery for Deca, a leading company in the metal and sanitary ware segment for construction, focused on its website.

Discovery for Deca, a leading company in the metal and sanitary ware segment for construction, focused on its website.

Discovery for Deca, a leading company in the metal and sanitary ware segment for construction, focused on its website.

Industry

Industry

Construction Industry

Construction Industry

Founded

Founded

1947

1947

Company size

Company size

6.000

6.000

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Challenge

Discovery for Deca, a leading company in the metal and sanitary ware segment for construction, focused on its website. The goal was to identify opportunities for better product presentation, update brand positioning, and deliver an exceptional experience for diverse audiences.

Findings

  • Primary user: Architects

  • Casa Cor is the main source for staying updated on trends and inspiration in the architecture market.

  • Pinterest is the most-used digital platform during the creative process.

  • Project stages in order: 1. Plumbing, 2. Structure, 3. Finishes and Coatings.

  • Design elements defined in order: 1. Room size, 2. Style, 3. Color.

  • Frequently visits brand showrooms.

  • Signature collections are often requested by Class A clients.

  • Sustainability is sought in a technical sense but is not a decisive factor (e.g., timers, flow regulators, duo systems).

  • The search begins with room planning. Rooms with the highest investment in order: Kitchen, Bathroom, and Laundry Room.

  • Measurements are crucial (size, height, width).

  • Searches focus on cost (low to high prices) and benefits (durability, quality, warranty), with greater emphasis on benefits over cost.

  • Reviews technical specifications, with Deca already being a reference in this area.

  • Searches for colors (White, Matte Ebony, Matte Brown).

  • Searches for shapes (Round, Square, Oval, Rectangle).

  • Uses desktop throughout the process, occasionally switching to a tablet.

  • Conducts product anatomy studies.

Decisions

  • Prioritize the inspiration journey: Inspire users with products in context and ensure the layout aligns with their main inspiration tool, Pinterest.

  • Highlight signature collections and exclusive products.

  • Structure navigation around room-specific searches.

  • Reinforce Deca's position as a leader in the segment, recognized for design, quality, and technology.

  • Home page:

    • First scroll: Highlight Deca’s attributes and differentiators—design, modernity, sophistication, and technology.

    • Best-selling products featured as "trophies."

    • Second scroll: Showcase launches in contextualized settings, with links to the product or collection.

  • Product architecture: reorganize by room and create custom filters for each category, considering product anatomy studies.

  • Product page: provide a complete technical data sheet with fields like flow rate, pressure, activation mechanism, technical drawings, technologies, etc.

  • Navigation layers: Restructure to address the funnel objectives—navigational, informational, and finally transactional.

  • Create relative search terms (e.g., Deca uses “Bowl,” but users search for “Toilet,” “Loo,” or “Sanitary Ware”).

Results

42%

Increase Retention

Increase Retention

Redesigned information architecture for the product tree

New design system aligned with Deca's rebranded

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

Adriana Batista - Design Specialist

hello@adrianabatista.com

Your strategic partner for complex design challenges

Adriana Batista © 2024.

Adriana Batista

Your strategic partner for complex design challenges

Adriana Batista © 2024.

Adriana Batista - Design Specialist

hello@adrianabatista.com

Your strategic partner for complex design challenges

Adriana Batista © 2024.

Adriana Batista - Design Specialist

hello@adrianabatista.com

Your strategic partner for complex design challenges

Adriana Batista © 2024.